How referral rewards work
Invite a new customer using your referral link or code. When their eligible activity reaches a target within the invitation period, you can earn the corresponding reward. The reward goes to the person who invited them.
Current offer for new invitations
Referral terms are unavailable. Refresh or contact support before relying on a reward amount.
These are the current terms for new invitations. Existing invitations keep their recorded targets, rewards, eligible packages and end date. Open your referral record to see the terms that apply to that friend.
What counts towards a target?
- Completed, funded purchases of eligible packages add up towards the purchase target. Wallet deposits alone do not count.
- Airtime and Bonga conversion targets count confirmed cash amounts in KES, not airtime face value or the number of Bonga points. The conversion service must be available before your friend can use it.
- Each category has its own running total. Purchases and conversions do not combine towards one target.
One reward per friend
Only the first eligible category to reach its target can earn a reward for that friend. Reaching another target or spending more does not earn another referral reward. Your friend must be a new customer when the invitation is recorded and should pay using the number on that invitation. The first recorded referral stays attached to them.
Review and payment
Rewards are checked for eligibility and suspicious activity. Under review means a decision is pending. Approved means the reward qualified; it does not mean money has arrived. Payment in progress means confirmation is pending. Paid out means the reward payment has been confirmed. Check your payout number before requesting payment.
The review follow-up time shown above tells you when to contact support if a review remains unresolved. It is not a guarantee that payment will arrive within that time. Use the official support option in the shop and provide your referral reference.
If qualifying activity is refunded
Refunded or reversed activity can reduce qualifying progress. An unpaid reward may become ineligible if its target is no longer met. If the reward has already been paid, support must review any recovery separately; an adjustment is not proof that money was automatically taken back.
Open Refer & Earn to share your invitation and follow your friends' progress.