How to buy offline

No data? Check the Paybill instructions before paying.

1. Find your package

Open the app and choose a package from the information already saved on your device. Check the receiving number, network, price and validity. If no packages or payment instructions have been saved, connect first to load them. Refresh old information before relying on it.

2. Read the package payment instructions

Open the package's offline payment options. Use Paybill only when it is offered for that package. Note the business number, exact account or reference format, and amount shown. Follow any instructions for buying for another number; do not substitute a different package code or guess the account format.

3. Pay through M-Pesa

Use your phone's M-Pesa SIM menu or a supported mobile-network payment option. Choose Lipa na M-Pesa, then Pay Bill, and enter the details from the package instructions. Confirm the business name and amount before entering your PIN privately. This method needs mobile-network service even when you have no mobile data.

4. Keep the receipt and check delivery

Keep the M-Pesa confirmation. If the package instructions require a further step, complete it through the indicated channel. WhatsApp and Messenger need connectivity or an eligible network offer. A payment receipt confirms payment, while the package delivery needs its own confirmation.

If the package has not arrived

Do not pay again immediately. Reconnect to check the order status, or use the official support contacts and provide the package, receiving number and M-Pesa reference. Never share your PIN or verification codes.